Today, CRM systems and their most basic functions are well known: sales dashboards, deals, reports, and to-do lists. But what other features are there that you may not be aware of? Here we go through seven that you will find in both FunnelBud Flow and certain other CRM systems. 

1. View contact activity on your website

Many CRM systems allow you to see which pages a contact visits on the website. This is valuable for both sales and marketing, as they gain more information about what the person is interested in. 

 2. See which links a contact clicks on

Whether it's marketing sending out an offer or sales sending out a quote, you'll want to know if anyone clicked on the link and who they were. You can do this in many CRM systems, and some also allow you to create automations based on the contact's behavior so that you can send a notification to a salesperson, for example.

 3. Automatically create a new contact when someone calls you. 

In FunnelBud Flow, a contact is automatically created if they call you. This saves time and ensures that no leads are forgotten or fall between the cracks. In addition, the system tags where they come from so you can see which marketing channels work best.

 4. Create campaign reports for both forms and calls.

In FunnelBud Flow, you can create reports on which marketing campaigns work best, including both leads that have come in via forms and leads that have called you directly. So whether it's a newspaper ad or a digital campaign, you get an overview of the results.

 5. Provide customized offers directly to the contact when they call you.

Whether it's your latest offer or opening hours, you can set up a voice message in FunnelBud Flow that plays when the contact calls you. Provide the right information and make a good first impression right away. 

 6. Get notified immediately when someone fills out a form.

Most CRM systems allow you to receive an email notification when someone fills out a form so that you can follow up. In FunnelBud Flow, you can also receive an automatic call with a voice message informing you that someone wants to get in touch with you. This allows you to respond more quickly to important messages.

 7. Cold email automations

Some CRM systems allow you to send cold emails and even set up automations with follow-up emails, autoresponders, or preset messages. This makes it easier to run prospecting campaigns when everything goes out directly from your CRM system.